Delivery policy

Dispatch & Delivery Policy

While every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability. This electronic publication does not constitute an offer for sale. If a product chosen is out of stock, you will be contacted regarding other alternatives/upgrades available or a full refund.

All orders placed before 12pm are dispatched on a 1-3 working day delivery service for addresses within mainland UK. Any date specified for delivery is an estimate only; we cannot be accountable for delivery delays. Time for the delivery shall not be of the essence of any contract, and we shall not be liable for any loss, cost damages or expenses that may be caused directly or indirectly by any delay in the delivery of the goods ordered. We always advise arranging installers after the order has been received.

All orders require a signature on delivery unless authorised by you. We take no responsibility/liability for missing/damaged goods if authorised to be left. Please ensure that you check the packaging and products are undamaged before signing. If you sign for the item without checking, you state that the goods have been delivered undamaged and in good order. This means we cannot claim from the courier on your behalf if the item is damaged. Any replacement goods will have to be paid for in full.

Please be aware of Big and Bulky Items; we offer kerbside delivery only – the customer is responsible for moving the grass into a safe location, and the drivers may help at their discretion. We cannot deliver items above the ground floor (i.e. in a flat).

If a courier is used, any special instructions provided will be passed onto them. However, we cannot guarantee that their drivers will adhere to them.